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Is Heal Farm Organic?

Will Heal Farm products freeze?

What happens if I am out when the delivery driver arrives?

Can I have my order on a specified day?

Does Heal Farm deliver abroad?

Q. Is Heal Farm Organic?

A. Good animal welfare and the production of fresh food are the cornerstones of our farming philosophy and have been for the thirty years that I have been involved in agriculture. We do not give our animals prophylactic drugs, but we do reserve the right to treat an individual animal, in an emergency, with a modern medicine on humane grounds, if such treatment indicates that it is the quickest and most effective method of relieving suffering and reducing stress to the animal.

Sustaining animals in good health with our high levels of animal welfare and skilled stockmanship is the most efficient method of preventing conditions where veterinary treatment becomes necessary, therefore these situations are thankfully rare.

Until fairly recently we have not been comfortable, on animal welfare grounds, with the stand the organic movement have taken on the use of modern medicines, so have not joined any of the organic organisations.

However, recently the organic standards agreed by UKROFS (UK Register of Organic Food Standards) state in section 7, paragraph 7.26 "All veterinary medicines must be used in accordance with their UK product licence or as directed by the prescribing veterinarian. Withdrawal times between the end of treatment and using the product from the animal when medicines in the following classifications are used shall be: at least double that defined by the product licence or as directed by the prescribing veterinarian and shall be not less than 14 days." At Heal Farm we treble the withdrawal time.

We welcome this change in favour of good animal husbandry. We also recognise that the general public will have little or on specialised knowledge of differing traditional farming methods, but are reassured by instantly recognisable labels, therefore we are currently investigating membership of one or other of the organic organisations.

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Q. Will Heal Farm products freeze?

A. Yes everything is cut or made fresh for individual orders.

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Q. What happens if I am out when the delivery driver arrives?

A. Obviously we would prefer somebody to be at home, if that is not possible please tell us where your parcel may be safely left. Failing all else the driver will do his best to find a safe place to leave your box and then put a note through your door. We are quite happy to deliver your parcel to your work address or neighbour.

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Q. Can I have my order on a specified day?

A. Yes of course, You tell us which day would be convenient. Our carriers can deliver on any day from Tuesday to Friday for the £8.75 delivery charge (Off shore islands and remote areas of Scotland carry a surcharge, we can advise). Saturday deliveries can be arranged but are more expensive.

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Q. Does Heal Farm deliver abroad?

A. Not at present, but we are working on it.

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If your question hasn't been answered please contact us and we will do our best to answer your query.